Sign up with your email ID and
set a password that you’ll remember. Click ‘Register’ after entering your
details and wait for our confirmation mail, which will include all your account
details. You can also sign-up using your Facebook or Google login credentials. 2. I forgot my password. How do I reset it?
Click on ‘Forgot your Password?’
enter your registered email ID or phone number and click ‘Reset Password’.
If the email ID or phone number
we have on our records matches the one you’ve entered, we’ll send you an email
or SMS with instructions on how to reset your password. You will now be able to
set a new password.
make your online shopping experience highly safe and secure we have teamed up
with CC Avenue, India’s leading e-banking network and PAYPAL a highly reputed
and trusted overseas payment gateway. Together they provide a secure and
flexible internet payment platform for seamless, error free online payment
solutions without any hassles. CCAvenue & Paypal security measures ensure
that the customer's credit card details are kept secure while transacting on
the net, preventing unauthorised access. The card details would not be
disclosed even to the merchant. CCAvenue adopts the SSL (Secure Socket Layer)
technology, an internationally proven and widely accepted technology.
with in12hrs immediately before it gets shipped, and place a new order with the
correct address. To cancel a part or the full order you’ve placed, visit the
Order History tab, select the appropriate order and cancel the product(s) you
don’t want anymore. The Cancellation section has all the details you’ll need.
Not at all. You can choose to have
separate shipping and billing addresses. Our team will ship the order to you
Here's how to cancel your order:
• Log in to your account and go to
• Select the appropriate order from ‘My Orders’
• Click on ‘Cancel Order’ for the item(s) you want to cancel, individually
• Select the reason and confirm the cancellation
Once you're done, we'll send you an acknowledgement of the cancellation.
Remember, you won’t be able to cancel an order after it has been shipped.
Yes you can, you don't have to
let go of everything in your cart. Before the item(s) of your order have
reached the shipping stage, you can select them individually in the 'Order
History' tab and cancel them.
Once your order has been
cancelled, it will take around 7-8 business days for your refund to be
processed and the amount to be transferred back to the source account. Check
out the ‘Returns Section’ to know more.
If your order or a part of it
does not match the product description, we'll look into it right away. Please
get in touch with us here. You can also initiate a product return by checking
out the 'Returns' section.
● Go to ‘Order History’ and
select the item(s) you want to return.
● Click on the ‘Return’ option below the item.
● Select your reason for returning the item and confirm your return request You
will have to share your order number (the one from your confirmation email or
SMS) with us, along with the reason behind your return.
Note that in some cases, we might not find the reason for returns acceptable
because of seller policies, in such cases, we will call and advice you on next
have to request you to courier the package yourself. If this happens, all you
have to do is share your airway bill details/copy with us, and we’ll reimburse
you as per the returns policy after product is received and quality check is completed
There are a few steps you’ll
have to follow:
• Enclose the product(s), in original condition and packaging, along with the
original box, as part of the return package.
Remember, we can’t refund or exchange products if their tags/labels or seals
have been tampered with – so be extra careful. Also, don’t forget to retain a
proof of the postage until we send you a confirmation of ‘self-courier’.
To find out all you need to know about returns, refer to our Returns Policy here
The product code is mentioned on the barcode label stuck on the product tag.
We will refund the amount to the
account you used to place the original order. We work on the double to make
this happen quickly. Once an order has been cancelled or a return has been
received, we try and get the refund to you in around 2-4 business days.
Your refund will be in the form of Wire Transfer ( NEFT ) to your bank account
in around 7 business days.
Please send the below details to
Refunds cannot be processed to third-party accounts. This means that the name
on your Tata CliQ account and your bank account must match. So make sure you
give us the right bank account details!
Sorry to say this, but no. You
can’t change the mode of payment for your refund. The amount will be
transferred to the account that you used to make your order. If yours was a COD
order, you will be refunded by cheque. If the transaction fails, we’ll get in
touch with you for your alternate bank account details. Once we get those,
we’ll make sure that the transfer is completed successfully.
We always keep our word. So if
we’ve sent you a confirmation on the approval of your refund, you will
definitely get your refund. Sometimes, we face technical difficulties that can
delay payment transfers. If the wait seems too long, contact us for support.
This means that We did not
receive a payment confirmation from your bank. In such cases, we try to
re-confirm the payment with your bank. If your amount has already been
deducted, your order will be confirmed shortly. In case we are not able to
confirm your payment, we will refund the entire amount to your account or card