Your Account

 

1. How can I create an account?

Sign up with your email ID and set a password that you’ll remember. Click ‘Register’ after entering your details and wait for our confirmation mail, which will include all your account details. You can also sign-up using your Facebook or Google login credentials.
 2. I forgot my password. How do I reset it?

Click on ‘Forgot your Password?’ enter your registered email ID or phone number and click ‘Reset Password’.

If the email ID or phone number we have on our records matches the one you’ve entered, we’ll send you an email or SMS with instructions on how to reset your password. You will now be able to set a new password.  

3. Is it safe to use my credit/debit card?

Secure e-shopping:

To make your online shopping experience highly safe and secure we have teamed up with CC Avenue, India’s leading e-banking network and PAYPAL a highly reputed and trusted overseas payment gateway. Together they provide a secure and flexible internet payment platform for seamless, error free online payment solutions without any hassles. CCAvenue & Paypal security measures ensure that the customer's credit card details are kept secure while transacting on the net, preventing unauthorised access. The card details would not be disclosed even to the merchant. CCAvenue adopts the SSL (Secure Socket Layer) technology, an internationally proven and widely accepted technology.

Orders

1. I want to know where my package is. How can I track my order?

sign in then  You can track your order under the  my Order H tab  Select the order you want to check, and track your status.

2. How can I modify an order that I’ve already placed?

 with in12  hrs immediately before it gets shipped, and place a new order with the correct address. To cancel a part or the full order you’ve placed, visit the Order History tab, select the appropriate order and cancel the product(s) you don’t want anymore. The Cancellation section has all the details you’ll need.

3. Can I change the delivery address after I’ve placed my order?

Unfortunately, you can’t. Once an order has been placed, the delivery address can’t be modified. Check and double-check that you’ve entered the correct shipping address details while ordering.

4. Is my order confirmed? Where can I find confirmation details?

You’ll get an email and SMS once the seller confirms your order. The email will give you details about your order, including the Order ID, and the information on the product(s) ordered.

5. It says Out-of-Stock but I still want that product. How can I get on the wait list?

A product that is Out-of-Stock is not available for sale at the moment. However you can add the product to our mail and will be informed by mail

6. All these order statuses are confusing. What do they mean?

Order Confirmed: This means your order has been confirmed and approved by the seller.

Order Placed/Processing: Your order is being processed by the seller and will be shipped right after.

Shipping Commenced: Your order is ready to be shipped to its destination.

In Transit: Your order is on its way – you will get it soon.

Shipment delivered: Your order was delivered to you.

 

7. My shipping address and billing address may be different. Will that be a problem?

Not at all. You can choose to have separate shipping and billing addresses. Our team will ship the order to you accordingly.


Here's how to cancel your order:
• Log in to your account and go to
• Select the appropriate order from ‘My Orders’
• Click on ‘Cancel Order’ for the item(s) you want to cancel, individually
• Select the reason and confirm the cancellation
Once you're done, we'll send you an acknowledgement of the cancellation. Remember, you won’t be able to cancel an order after it has been shipped.

2. When can I cancel my order?

Make sure you cancel your order before it has been shipped. That's the only way we can refund the full amount you've spent.

3. Can I cancel only part of my order?

Yes you can, you don't have to let go of everything in your cart. Before the item(s) of your order have reached the shipping stage, you can select them individually in the 'Order History' tab and cancel them.

4. Why do I see a disabled cancel link?

That means the item(s) from your order have already been shipped and you can't make any cancellations now.

5. How will I get my refund when I cancel an order?

Once your order has been cancelled, it will take around 7-8 business days for your refund to be processed and the amount to be transferred back to the source account. Check out the ‘Returns Section’ to know more.

6. Will I get the complete refund for the order I’ve cancelled?

Yes, indeed. We'll refund the entire amount for a cancelled order.

7. What should I do if I don’t get my refund in the promised time?

We work on the double to make sure your refund gets to you on time. On the off-chance that it's been delayed, please get in touch with our team here. Don't forget to keep your order number handy.

8. This is not what I ordered. How do I replace it?

If your order or a part of it does not match the product description, we'll look into it right away. Please get in touch with us here. You can also initiate a product return by checking out the 'Returns' section.

9. Why was my order cancelled?

Sometime if the product could be out-of-stock, of unacceptable quality, etc. Once an order has been cancelled, the refund will be processed immediately for online/credit card processes.



Returns and Refunds

1. How can I initiate a return?

● Go to ‘Order History’ and select the item(s) you want to return.
● Click on the ‘Return’ option below the item.
● Select your reason for returning the item and confirm your return request You will have to share your order number (the one from your confirmation email or SMS) with us, along with the reason behind your return.
Note that in some cases, we might not find the reason for returns acceptable because of seller policies, in such cases, we will call and advice you on next steps.

2. What is the time-period within which I can return a product?

 Returns will be accepted only if the product received is not as described, defective, damaged with in 7 days
 *Note:  reserves the right to amend the Returns Policy as and when necessary.

  For complete details please refer to our Returns Policy

3. What are self-courier returns?

  we’ll have to request you to courier the package yourself. If this happens, all you have to do is share your airway bill details/copy with us, and we’ll reimburse you as per the returns policy after product is received and quality check is completed by us
 

4. How should I pack my product for the return?

There are a few steps you’ll have to follow:
• Enclose the product(s), in original condition and packaging, along with the original box, as part of the return package.
Remember, we can’t refund or exchange products if their tags/labels or seals have been tampered with – so be extra careful. Also, don’t forget to retain a proof of the postage until we send you a confirmation of ‘self-courier’.
To find out all you need to know about returns, refer to our Returns Policy here
The product code is mentioned on the barcode label stuck on the product tag.

5. Can I get a replacement for the product I’ve ordered?

Unfortunately, we can’t replace products that you’ve already ordered. On the bright side, you can request a return and place a separate order for the new product(s) you want to order.

 

6. When I’m returning a product, do I have to return the free gift that I got with it as well?

Unfortunately, any freebies that you got with a product will also need to be returned along with the original product.

 

7. Can I cancel my return request and choose to keep the product?

Sorry, but you can’t ‘cancel’ a return request you’ve already made. Here’s what you can do – at the time of pick-up, make it clear that you’d like to keep the product.

 

8. What is the mode of payment for refunds?

We will refund the amount to the account you used to place the original order. We work on the double to make this happen quickly. Once an order has been cancelled or a return has been received, we try and get the refund to you in around 2-4 business days.
Your refund will be in the form of Wire Transfer ( NEFT ) to your bank account in around 7 business days.

10. What do I need to do for a wire-transfer of the refunded amount?

Please send the below details to Refunds@tatacliq.com
Name
Bank Name
Branch Name
Account Number
IFSC Code
Refunds cannot be processed to third-party accounts. This means that the name on your Tata CliQ account and your bank account must match. So make sure you give us the right bank account details!

11. Can I change the mode of payment for my refund?

Sorry to say this, but no. You can’t change the mode of payment for your refund. The amount will be transferred to the account that you used to make your order. If yours was a COD order, you will be refunded by cheque. If the transaction fails, we’ll get in touch with you for your alternate bank account details. Once we get those, we’ll make sure that the transfer is completed successfully.

12. How will I know that my refund has been initiated?

You’ll never have to ask. We’ll send you an SMS and email confirming the initiation of your refund. Your refund should reach you within 7-9 working days, depending on your bank of transaction.

13. I still haven’t got my refund. Why?

We always keep our word. So if we’ve sent you a confirmation on the approval of your refund, you will definitely get your refund. Sometimes, we face technical difficulties that can delay payment transfers. If the wait seems too long, contact us for support.

 

 General FAQs

 

1) My payment got deducted but I did not get an order confirmation mail / SMS.

Sometimes, confirmation mails or SMSes could get delayed due to a technical issue. Please hold on for another 10-15 minutes for the e-mail and SMS to come through.

2) I got a message saying Payment is Pending.

This means that We did not receive a payment confirmation from your bank. In such cases, we try to re-confirm the payment with your bank. If your amount has already been deducted, your order will be confirmed shortly. In case we are not able to confirm your payment, we will refund the entire amount to your account or card automatically.

3) I got a message saying Payment has timed out.

Payment Timeouts happen in case we're unable to get a confirmation of the payment from your bank. In such cases, any amount deducted from your bank account or card is automatically refunded.